Quality FAQ's

“How do I know the stone will be consistent from pallet to pallet?”

Because we control the source. Our stone is locally sourced from the Grey Bruce Peninsula—within five miles of our plant—allowing tight control over raw material, colour, and finish. That consistency is why we maintain a 99.9% quality success rate.

“What happens if there’s an issue years down the road?”

We stand behind our product with a lifetime warranty. If something leaves our plant, it’s built to perform long after the job is complete.  Please find attached our Lifetime Warranty

“Why does local sourcing actually matter?”

Local sourcing reduces variability, shortens supply chains, and eliminates the batch inconsistency that often appears when stone is imported or blended from multiple quarries.

“Isn’t all manufactured stone basically the same?”

Not when quality shows up years later. Poor finishes, fading, and failures often don’t appear until after the scaffolding is gone. Our process is designed to prevent those issues before they ever reach the site.

“Are all stone and masonry products basically the same?”

No. While many products may look similar at installation, performance differences show up over time—especially where stone meets moisture, soil, and freeze-thaw conditions. Our products are engineered and tested to perform in real-world conditions, not just look good on day one.

“Can your products be installed at grade or near ground level?”

Yes. Our stone is designed to lay at grade without deteriorating. Because we control raw material sourcing and manufacturing, our products resist moisture absorption, freeze-thaw cycling, and breakdown that commonly affect lower-quality stone when installed near soil or hardscape.

“Why do some masonry products fail at grade?”

Many products absorb moisture and weren’t designed for continuous exposure to ground contact, splash-back, and freeze-thaw cycles. Over time, this leads to cracking, spalling, fading, and structural breakdown.

“What makes your products different at grade?”

Dense, high-quality raw materials sourced locally from the Niagara Escarpment
Controlled manufacturing that limits absorption and surface degradation
Proven performance in harsh Canadian climates
Long-term durability backed by a lifetime warranty

“Do you require special details or workarounds at grade?”

No unusual detailing or compromises. When installed properly, our products perform at grade without the need for artificial cut-offs, visual gaps, or design sacrifices often required with lower-performing alternatives.

“What does this mean for designers and builders?”

It means more freedom. You can carry the stone cleanly to grade without worrying about premature deterioration, callbacks, or future repairs—while maintaining the integrity of the design.